Retail Tomorrow

Registrations closing soon!

Over the last decade, Retail Tomorrow has carved out a unique place for itself in the UK retail calendar. It’s an event like no other; testament to its success is the fact that so many retail leaders and technology pioneers attend year after year, and its delegate and partner approval rates have consistently been over 95%.

When we launched Retail Tomorrow, we knew we were doing something fresh, but were surprised by how quickly and firmly it captured the hearts and minds of retail leaders.

We are delighted to be back to hosting a live event once again and for a 5th year of igniting ideas and inspiring imaginations, Retail Tomorrow 2022 takes place 10th - 11th March 2022 at the Four Seasons in Hampshire. It promises to be the best year yet and a chance to reconnect with fellow industry peers face to face once again. We’d love you to join us.

If you’d like more of what to expect, download the 2020 event summary.

Attendance at the event is complimentary to senior retailers. If you are interested in attending please complete the registration form and one of our team will be in touch soon.


Ken Hughes The Big Take Back: The Consumer Psychology of the Recovery

Understanding trauma and survival are key if we are to truly appreciate where consumers are post pandemic. But of course it is the Recovery that we are all interested in. What makes a successful recovery and what do consumers now expect of the retail brands they buy from? Understanding the psychology of recovery is key to us staying relevant. This keynote will journey through the psychology of the Captive Economy, survival and recovery and challenge retail brands to reflect this new understanding back at their consumer.

Kate Ancketill
Kate Ancketill Innovative Concepts, Alternative Commerce and the Metaverse

Fresh from her well-received session at NRF 2022, Kate Ancketill uncovers inspirational insights from the world’s most resilient and innovative retailers. Analyzing the common factors behind these successful business models, and building on her meetings and conversations from NRF, Kate identifies what the implications are for retail as a whole over the coming years. Refreshing and provocative in equal measure, Kate’s presentation offers both a template for future success and a challenge to many prevailing retail assumptions.


Thursday 10 March


Registration & Lunch


Opening remarks


External speaker - Kate Ancketill, GDR Creative Intelligence


Dragons' Den Session 1


Main stage presentation


Coffee break


Workshop sessions/1:1 meetings


Main stage presentations


Free Time


Drinks reception


Dinner with entertainment


Friday 11 March




External speaker – Ken Hughes


Dragon's Den Session 2


Coffee Break


Workshops/1:1 meetings


Main stage presentations


Closing Remarks





Workshop Sessions

Antuit - The Hidden Costs of Omnichannel Retailing.

“Omnichannel is here and now. You have to be there this year, or you may be out of business.” (NRF 2022)

However, enabling the 'shop from anywhere, fulfil from anywhere' has its own challenges and hidden costs that – unless they are identified and solutions found – will lead to even greater pressures on bottom line margins despite growing demand.

Join, now part of Zebra Technologies, in a lively open discussion about the perils of hidden omnichannel costs and the AI/ML approaches to help mitigate them, all while rapidly growing your business.

Zebra - Serving Digital Natives.

Whether it’s your customers or your staff, Gen Z and millennials – roughly those aged between five and 40 – are a crucial cohort of shoppers that are already defining the strategies of retailers around the world. Come join us to explore their expectations and discuss how retailers can build strategies to meet them.

VMware - The future of Retail is now. Are you ready?

Join this workshop to discuss and learn how you can deepen your customer and employee engagement and drive greater loyalty and growth by tapping into data, modern applications, and digital technologies. Hear how VMware transformed the Store operations with Retail Edge at one of the UK’s largest grocery chains, and helped engage hundreds of thousands of retail associates through employee experience at a global retailer.

For more than twenty years, VMware has partnered with retailers worldwide to accelerate their digital strategies. As the IT platform of choice for retail, including every single one of the top 10 global retailers, VMware helps improves customer experience, provides multi-cloud and edge services for all apps, enables digital retail innovation that accelerates growth, and increases operational excellence at scale.

TPP Retail - Wouldn’t it be great if your store colleagues were more efficient and spent more time with your customers?

Your store colleagues are one of your best assets but too often they spend their time on operational tasks that are inefficient and demoralising taking them away from your customers.

We believe in enabling your store colleagues to carry out their key tasks as quickly and easily as possible to deliver the best customer experience you and they can.

During our session we will show you how you can put smart technology into your store colleagues’ hands to assist them but also give you best value from your investment.

Trust Payments - Digitising shopping journeys – how to transform customer experiences in-store.

This immersive workshop hosted by Lawry Freeman, director at WonderLane, a Trust Payments business will help delegates understand how to approach the digitisation of retail operations so that customer journeys are seamless and engaging.At a time where customers are always thinking omnichannel, it is vital that retailers think in the same way across all retail touchpoints from the checkouts themselves and then across store operations covering inventory, pricing, promotions, click & collect, BOPIS (buy online, pick-up in-store), delivery, and reporting. This interactive workshop will incorporate:· Introduction - How to approach checkout transformation and the next generation of shopping journeys

  • Group brainstorming and Q&A on your key retail challenges and how to approach digitsation
  • Solutions - How to utilise technology for every retail touchpoint accessible in any location or any device
  • Solutions - How to drive a rich engagement with shoppers once again within their physical environments

Mastercard - Through the looking glass – Navigating the world of alternative payments for today’s consumers.

The way consumers want to pay has changed significantly in recent years, but four key themes remain at the forefront; trust, control, seamless UX and convenience.

This session is a rare opportunity to openly discuss the current payment challenges you are facing, and understand the potential solutions to overcome them.

Trust Systems - ‘One Ultimate Experience’ the nirvana of retail.

We share proven examples of how integrating digital assets with operational tools will enable you to deliver ‘One Ultimate Experience’ the nirvana of retail.
Realistically you are pulled and pushed into various directions to ensure your retail operation deliverers on customer expectations whilst drive profitability in an affordable efficient and sustainable way. In the last few years the challenges have been unprecedent and the impacts are still rippling through.
Come along and meet the team that are working with leading retailers to listen, consult and collaborate to create our platform of digital, cloud and mobile solutions.

Main stage presentations

The Impact of Covid on Retail Trends - shifting consumerbehaviour

The pandemic triggered significant behavioural changes around how we live, shop and interact. The accelerated shift to digital payments has become the ‘new normal’.

This session explores how consumer demand and the latest emerging technologies will further adapt the way we shop, pay and get paid in the future and how Mastercard can support retailers in driving this forward.

Harnessing the power of cloud technology for next generation shopping journeys

In a landscape where customers are demanding next generation shopping journeys, retailers need to be thinking omnichannel. Cloud technology plays a pivotal role in driving forwards with this fuelling the growing trend for self-checkouts, wireless contact payments on-the-move and real-time inventory management. In this session, Lawry Freeman, director at WonderLane, a Trust Payments business will discuss:· How Trust Payments & WonderLane coming together helps power checkout transformation.

  • How to optimise the checkout process and engage customers in the process
  • The benefits of bringing payments and retail operations together
  • Best practice tips on how to be truly omnichannel across your retail offerings

The power of authentic purpose to business – for colleagues, customers and communities

Purposeful business is what we all strive for, and build our brands around, isn’t it? When purpose defines us, our people are happy, the planet benefits, and we see tangible market share gains in relation to competitors. Research has shown that that “mission-driven” companies have 30% higher levels of innovation and 40% higher levels of retention (Deloitte, 2019), as well as greater annual returns.

And yet, enacting and communicating authentic purpose can still prove elusive, or worse – appear performative.

Alison Hutchinson CBE (awarded for contribution to the economy and charity sector) is a leader who speaks and walks authenticity – sought for her pragmatic clarity in positioning purpose at the heart of the brands she serves through executive directorships (including Foresight Group, DFS, YBS and LV=), and as CEO at decorated fintech charity Pennies – leaders in the consumer micro-donation movement.

Alison will give a passionate, learned and lived presentation on authentic purpose, through the lens of technology, retail, and charity. Recommended for csuite and executive directors looking to truly effect transformative change in their business – inside and out.

What you will learn:

  • You will discover real-world ways that purpose is being authentically embedded and communicated, variously, across by your industry peers.
  • How prioritising purpose can drive commercial sustainability and growth
  • How to tell the story of your impact – beyond standard success measures – in a way that unites customers, colleagues and communities.
  • Insider advice on approaching a tangible, business-growing, ESG framework – that’s not about short-termist greenwashing but long-term impact and gain.

Trust Systems
'One Ultimate Experience’ the nirvana of retail.

Combining digital assets with operational tools will deliver the level of integration and consistency you need to enable ‘One Ultimate Experience’ the nirvana of retail.

Dragon’s Den pitches


We believe advertising is where Creative and data come together. In a time in which brands can no longer effectively communicate with a few mass messages, and when consumers expect and deserve respect for their time and relevance to their needs, the world needs a company that enables advertisers to easily personalize their content, in every touchpoint with their consumers.



Leaving Legacy POS Behind: How Mercaux’s Next-Gen Composable Universal Basket and Checkout is set to change the retail landscape



We were the first startup in Europe to focus purely on Scan & Go with smartphones. Together with brands like EDEKA and IKEA, we have already launched successful Scan & Go installations in 2018. Here is why scanning via smartphone alone isn’t enough, what we've learned the hard way and how our Self-Checkout Cloud makes retailers like Tegut and ALDI more successful.



Retail IT services don’t have to be transactional relationships, they should be transformational.

For many years retail and hospitality IT execs have seen retail IT support costs as a necessary evil. Retail businesses required the technology to engage with their customers and sell their products and services. However, the costs of deploying and then supporting the technology would often counteract the business case for investment in the technology in the first place.

The main reason for this was that the IT services costs were transactional and based on the probability of technology failing, the number of calls made by in-store colleagues to a helpdesk, the parts required and the subsequent volume of on-site engineering visits.

Whilst at Vista these factors still form part of our commercial proposition, our aim is to add value and build long-term relationships with our customers which cannot be achieved by simply completing the same tasks repeatedly and charging the same amount for every incident (transaction).

Our unique transformational approach to IT service management is to analyse data and use data insights to identify the most problematic technology. Through root cause problem analysis and capitalising on our wealth of experience, Vista has introduced initiatives to reduce failures, automate resolutions and provide our customers with data to help form and structure their technology strategies. The results have proven to improve the performance of technology, reduce the failure rate and drive down the total cost of IT services for our customers.



Store Leaders are drowning in data and tasks, but Quorso Missions can save them

Area and Store Managers deliver 90% of sales, but are drowning in data and tasks as retail goes omnichannel. Only 0.4% of information they receive is useful, but which 0.4% varies week-to-week, store-to-store. Quorso intelligently translates all their data and tasks into personal, daily next-best-actions. Then guides them to solutions using network-effects to share best practice and measures granular improvement to enable results-based coaching. Learn how America’s largest store network is using Quorso to grow sales, reduce waste, and motivate colleagues. And why Quorso was voted a ‘Technology Game-Changer’ at the World Retail Awards and ‘Top Global Startup Powering Retail Innovation’ by Retail Week.



Thriving in the power shift from business to consumer – The influence economy.



Four Seasons Hotel

The Four Seasons Hotel

Dogmersfield Park,
Hampshire, RG27 8TD

Located just one hour from central London, the Four Seasons Hampshire is a resort hotel located in the beautiful Hampshire countryside. With excellent conference facilities, fantastic food and impeccable service it provides the perfect venue for business away from the everyday distractions of the office. Whilst we have a very packed agenda, we have allowed plenty of time for networking and enjoying the hotel facilities.




Join us at Retail Tomorrow 2022 - Ignite ideas & accelerate innovation

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